FREQUENTLY ASKED QUESTIONS
Have questions about Gatlin's you haven't found yet? No worries. Click through the FAQs below to find the answer you're looking for.
Can't find your question and answer? Reach out to us HERE.
Can't find your question and answer? Reach out to us HERE.
WHAT ARE YOUR OPERATING HOURS?
Our operating hours may vary depending on the season, weather, and business. We open daily at 10:00. Feel free to call anytime for updated closing times.
WHERE ARE YOU LOCATED?
Gatlin's has three locations - with a fourth on the way! Choose your location below to find the address and all activities offered at each:
DO YOU OFFER PARKING?
GATLINBURG: While we do not offer parking at Gatlin’s, Gatlinburg has numerous Pay Parking lots throughout the city. The closest lot is directly across the Parkway from us, or there are larger parking garages by Ripley's Aquarium.
PIGEON FORGE: Our Pigeon Forge location is located in The Island - which offers ample FREE parking year round.
PIGEON FORGE: Our Pigeon Forge location is located in The Island - which offers ample FREE parking year round.
IS THERE A PRICE FOR ADMISSION?
We do not have a general admission price at Gatlin’s. You may purchase activities individually, or for the best value, purchase one of our Fun Passes for multiple activities at one low price!
SEE OUR PRICINGIF I PURCHASE THE FUN PASS, DO I HAVE TO DO ALL THE ACTIVITIES IN ONE VISIT? CAN I REPEAT ACTIVITIES?
Our Fun Pass is valid up to 10 days – you are welcome to spend all your activities in one visit or spread them out over your entire vacation. Mix and Match the activities however you wish; in other words, you can do one of everything, one thing over and over, or any combination in between.
ARE THERE ANY HEIGHT REQUIREMENTS?
Miniature golf is appropriate and fun for all ages. However, we typically suggest participants be at least 5 years old for our other activities to fully appreciate and understand the games. Occasionally younger children enjoy Laser Tag, Laser Maze, and Atomic Rush, but we do require the groups to be just family/friend participants in these cases. Bumper Cars is a strict 44 inch tall requirement. *See individual activity pages for specific requirements and restrictions.
CAN I WEAR OPEN-TOED SHOES?
Our Ropes Adventure Course requires close-toed shoes. All clothing and shoes should be safe for all other activities we offer. Running is prohibited in the Laser Tag arena, so sandals and flip-flops are just fine!
DO YOU HAVE CONCESSIONS?
We do not offer food or drinks on the property. We are located in the heart of downtown Gatlinburg and in Pigeon Forge - and there are numerous restaurants located around us. We do offer picnic tables in our main Gatlinburg courtyard if you would like to order food and eat onsite!
ESCAPE ROOM FAQs
WHAT IS AN ESCAPE ROOM?
Escape rooms are the newest in live, interactive entertainment. “Locked” in a room with other participants, you will work together as a group to find clues, solve a series of puzzles, and ultimately escape before your time runs out.
Fair warning: Gatlin's Escape Rooms are highly addictive!
Fair warning: Gatlin's Escape Rooms are highly addictive!
ARE THERE ANY AGE RESTRICTIONS?
Children ages 12-17 must be accompanied by an adult. For children under 12, we require that your group book a private event so that you are not paired with others. Please call with any questions and for assistance booking. For additional information, call 865-436-2326
AM I ACTUALLY LOCKED IN THE ROOM?
It is true that the main entry door will be locked until you complete your mission. However, all rooms are equipped with an exit button in case of emergency, so you will always have the option to leave at any point.
I'M CLAUSTROPHOBIC. WOULD IT BE SOMETHING I COULD DO WITHOUT GETTING SICK?
Our games are designed to accommodate everyone. However, some elements have smaller spaces incorporated to enhance gameplay. No door will lock behind you as you progress through the game, and in the event of an emergency, you can leave the room at any point. For any further concerns, feel free to contact us at 865-436-2326.
HOW LONG IS EACH GAME?
You will have up to 1 hour in each room to achieve your goal. Escape - and win the game!
HOW MANY PEOPLE CAN PLAY?
All of our Escape Rooms can accommodate 2-8 players. For larger groups and private games, please contact us at 865-436-2326.
CAN MY GROUP PLAY ALONE?
All slots in a room are booked first come, first serve. However, we do offer a private event pricing option for anyone interested in reserving an experience for just their group. Please be aware that of you do not select the private event option, you may be booked with other parties until the room maximum is met.
WILL THERE BE AN EMPLOYEE WATCHING THE ENTIRE TIME?
Yes. Your escape guide will monitor your progress in order to provide assistance with your game experience; when you are stumped, feel free to ask for clues!
CAN I BOOK AHEAD AND PAY FOR IT LATER?
Considering you are reserving time slots, we require full payment at the time of booking. You can book online or over the phone with a credit card, or you can reserve in person with cash or card. For additional info, please contact us at 865-436-2326.
HOW FAR IN ADVANCE DO I NEED TO BOOK?
Generally, game slots fill up quickly. If you have a specific time and date in mind, be sure to book as soon as possible.
CAN I CANCEL MY BOOKING AT ANYTIME?
Due to our restrictive schedule and limited seating, we have a no refund cancellation policy. If you are unable to make your reserved time, please call for assistance with rescheduling.
WHEN DO I NEED TO ARRIVE - AND WHAT IF I'M LATE?
We strongly encourage participants to check in 15 minutes prior to the reserved time. Due to the time constraints with the schedule and the experience of other players, we cannot start a game late or allow groups to join after a game has started.
DO I NEED TO ACCOUNT FOR TRAFFIC IN THE AREA WHEN RESERVING A ROOM?
Please be aware that traffic in the area gets heavy during the busier seasons and weekends. We strongly recommend you check updated traffic times if you are driving to one of our locations.
WHAT DO I NEED TO BRING?
The only thing you need to bring is your brain – everything else is provided for you in the room.
WHAT IF WE CAN'T ESCAPE?
The Escape Room experience is not always about the “escape” as it is about challenging yourself and working with friends and strangers alike to conquer the obstacles in front of you. Make sure to utilize your clues when you feel stumped! Although conquering the game is quite satisfying, do not be discouraged if you cannot escape in time!
CAN I TAKE PICTURES OR VIDEO IN THE ROOM?
All photography is strictly prohibited; however, there will be ample time after the game to take pictures with teammates. Along those lines, cell phones and other electronic devices must be stored before entering the game – usage is not allowed during game play.
WHERE ARE YOU LOCATED?
We have two locations in the middle of downtown Gatlinburg about a block away from each other. Our main location is at 716 Parkway, and our retail shop/Masters of Magic Escape Room is located at 634 Parkway in The Village.
WHERE CAN I PARK?
While we do not have our own parking lot, there is a Pay Parking lot directly across the street from us on the Parkway in the middle of Gatlinburg plus many other parking lots throughout Gatlinburg. Please be sure to factor parking and walk time into your schedule, as games cannot be started late.
MINI GOLF, BABY!
Come play a timeless game in a timeless place! Gatlin’s Mini Golf is the area’s largest miniature golf destination — offering 45 holes of fun on TWO award-winning outdoor miniature courses.
